Orders, returns & refunds

Last updated 8 October 2026

This policy applies to every order placed on Silverish, whether you pay online or with cash on delivery. It is also available in Bangla; switch the language to বাং at the top of the page.

1. Placing an order

• Every piece is shown with its price in Bangladeshi taka (৳). Delivery fees are shown at checkout before you place the order.
• When you place an order you receive an order number on screen and by email. For cash on delivery we may call you to confirm before dispatch.
• We may decline or cancel an order if a piece has sold out, if a price was shown in error, or if we cannot reach you to confirm. If you have already paid, you receive a full refund.

2. Payment

• Cash on delivery is available everywhere in Bangladesh at no extra charge.
• Online payment by card, bKash or Nagad is handled securely by SSLCommerz. We never see or store your card details.

3. Cancelling an order

• Before dispatch: you can cancel free of charge. Contact us on +880 1770-336392 or [email protected] with your order number. Online payments are refunded in full.
• After dispatch: the order can no longer be cancelled, but you can refuse the parcel at the door or return it under section 5. For a refused cash on delivery parcel, the delivery fee may be charged on your next order.
• Engraved and made-to-order pieces cannot be cancelled once work on them has started.

4. Delivery

We deliver across Bangladesh: inside Dhaka in 1–2 working days, elsewhere in 3–5 working days. Fees, free delivery and tracking are explained on Shipping & delivery. If an order cannot be handed to the courier within 48 hours of payment, we tell you by phone, SMS or email. Please open your parcel when it arrives and check it.

5. Returns and exchanges

If a piece is not right, you have 7 days from the day it is delivered to return or exchange it.

Conditions

• The piece is unworn, undamaged and has not been altered.
• It comes back in its original box with everything that was sent with it.
• For hygiene reasons, earrings can be returned only if they arrive faulty or are not what you ordered.
• Resized, engraved or made-to-order pieces cannot be returned unless they are faulty.

How to return

1. Contact us on +880 1770-336392 or [email protected] with your order number and the reason for the return.
2. We confirm the return and tell you how to send the piece back.
3. When it reaches us we inspect it, usually within two working days.

Exchanges for another size or piece are sent once the return is approved. If the new piece costs more you pay the difference; if it costs less we refund the difference.

6. Refunds

• Refunds are sent within 10 working days of approving a return, of a cancellation before dispatch, or of an order we could not deliver.
• Online payments go back to the original payment method. Your bank or wallet may take a few more days to show it.
• Cash on delivery orders are refunded by bKash, Nagad or bank transfer, whichever you prefer.
• The original delivery fee and the cost of sending a piece back are yours to cover, unless the return is because of a fault or our mistake. In that case we refund both.

7. Damaged, faulty or wrong items

If anything arrives damaged, faulty, missing or not what you ordered, send us a photo and your order number within 7 days of delivery. We will replace it or refund you in full, including delivery.

8. Complaints and contact

We reply to every complaint within 72 hours. Silverish, Dhaka, Bangladesh. Phone +880 1770-336392, email [email protected], Sat – Thu, 10am – 8pm. See also our terms of service and privacy policy.